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Our Telephone System


Please Telephone: 023 80252131 for both surgeries and then choose:

Option 1. For medical emergencies

Option 2. For a routine appointment press 2

Option 3. For all patients who are 18 and over and you think you need advice or to be seen today by our team and you are aged over 18, please use the E Consult facility. This can be found by logging onto our website, and clicking the blue E Consult icon which will take you through the process. As with our previous triage system our nurses will get back to you today.  


Option 4. For enquiries 


Please remember 


We are unable to deal with telephone request for prescriptions. These should be in writing or via the practice website.


If you are telephoning for results in the morning, please call back after 2pm. Calls maybe recorded for training purposes.


If you are able, please attend your local chemist or call the 111 service; this is free from both landlines and mobiles. Alternatively if you are aged 17 or under please use the Healthier Together website or the NHS Choices website if you are aged over 18.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website