Patient Participation Group
Patient Online Access
Since EMIS updated the Patient Access website, we've had so many calls from patients saying they cannot log in and This has been reported it to EMIS several times.
EMIS has now created a support centre that patients can access themselves which they has asked us to direct the patients to. They prefer to deal with the patients themselves rather than through us.
The patient support page can be accessed via the Patient Access webpage. If you click on HELP on the top right of the screen, you will see CONTACT SUPPORT again on the top right of the screen. You can then contact EMIS directly by clicking on this and then EMIS will contact you with a response.
E-consult - Patients aged 18 and over
For all patients who are aged 18 and for on the day appointments that are not urgent to please press E-consult on the home page and go through the same as speaking to the triage team. This means that you do not need to wait on the telephone as if needed a PDF e-consult email will sent to the triage team who will respond to the email.
Booking a Routine Appointment
Our routine appointments were being booked up-to 6 weeks ahead thus not allowing for patients to be seen earlier for a routine appointment. We also have a large proportion of patients who did not attend for their appointments. We have now changed the system so patient can only book up 2 weeks ahead to prevent patients having to wait up-to 6 weeks ahead and fewer patients who do not attend for their appointments.
GP appointments are available for west Hampshire patients on weekdays 6pm till 8pm and weekends at one of our Primary Care Extended Access Hubs. Contact NHS 111 to book an appointment or speak with your GP practice http://ow.ly/iH0l30kaX00
Get Hampshire Walking
We are supporting the Get Hampshire Walking campaign. We are spreading the word about the benefits of walking to help patients lead healthier and more active lives.
It is not difficult - a few extra steps, using the stairs and not the lift, getting off the bus a stop early will all help.
Walking can also help you get out more, meet new people and improve your social life.
Click here to find out what you can get involved with in your local area www.westhampshireccg.nhs.uk/Gethampshirewalking
DNA's (appointments not attended)
During the month of June 215 patients - DNA'd Doctor and Nurse appointments, if you are able to attend your appointment please contact the surgery by telephone 02380252131 or use the cancel appointment tab on the website.
West Hampshire Clinical Commissioning Group
The CCG is looking for help with a new service we are planning to support GPs when referring patients to hospital or community services, if you have been referred to one of these recently please complete our survey https://www.smartsurvey.co.uk/s/WHCCGRSS/
CCG will be holding an event entitled ‘Living and Ageing Well in Hampshire – how to have the time of your life’ on Thursday 20 September from 2pm at Kings Community Church in Hedge End. We will have information and advice from our healthcare colleagues, the voluntary sector and other organisations such as the fire service. We will also present our Annual Report. All are welcome.
Did you know that the Care Quality Commission sends out a monthly bulletin? In the bulletin some of the things they share are:
Resources for PPGs to use to have conversations with their practices.Information on how to get signed up to receive alerts about new reports for services you’re interested in . Details of consultations where your views can help shape how we monitor services.If you’d like to be added to the distribution list for the monthly bulletin you can fill in your details here: https://goo.gl/forms/7DExiytvoHKJVyKz1