PARK & St FRANCIS SURGERY
IMPORTANT PATIENT INFORMATION
Exciting News About Our E-Consult Service!
Park & St Francis Surgeries are excited to be able to offer a new way for our patients to contact the surgery with a query, whether it be a blood result or requesting a sick certificate.
You can now have your enquiry dealt with efficiently without the stress of sitting in a telephone queue.
Simply go to our website www.parksurgery-hursleyrd.co.uk, click the button to contact the team online, you will be asked the same questions our reception team would ask you on the phone, your enquiry is then submitted to our reception team who can then begin processing your request.
We have exciting news!
We now have a text messaging service for all our patients, you will be receiving a text message asking you to download an app so we will be able to send you further information on your healthcare.
This is an alternative way we are able to keep in contact with you regarding any news we may have for you.
The benefits of this service are you will now be able to respond to an appointment reminder if you are unable to attend. We will be able to send you reminders for your chronic disease and any other healthcare information.
We will be sending also a text message to all our patients asking for your permission to continue sending text messaging to your mobile If you do not wish to receive any text messaging at all please respond to the text message as appropriate or contact the surgery on 02380252131 and let us know.
Patient Participation Group
Have you read our PPG Practice Newsletter ? : PPG Autumn Newsletter
Patient Online Access
Since EMIS updated the Patient Access website, we've had so many calls from patients saying they cannot log in and This has been reported it to EMIS several times.
EMIS has now created a support centre that patients can access themselves which they has asked us to direct the patients to. They prefer to deal with the patients themselves rather than through us.
The patient support page can be accessed via the Patient Access webpage. If you click on HELP on the top right of the screen, you will see CONTACT SUPPORT again on the top right of the screen. You can then contact EMIS directly by clicking on this and then EMIS will contact you with a response.
E-consult - Patients aged 18 and over
For all patients who are aged 18 and for on the day appointments that are not urgent to please press E-consult on the home page and go through the same as speaking to the triage team. This means that you do not need to wait on the telephone as if needed a PDF e-consult email will sent to the triage team who will respond to the email.
Booking a Routine Appointment
Our routine appointments were being booked up-to 6 weeks ahead thus not allowing for patients to be seen earlier for a routine appointment. We also have a large proportion of patients who did not attend for their appointments. We have now changed the system so patient can only book up 2 weeks ahead to prevent patients having to wait up-to 6 weeks ahead and fewer patients who do not attend for their appointments.
GP appointments are available for west Hampshire patients on weekdays 6pm till 8pm and weekends at one of our Primary Care Extended Access Hubs. Contact NHS 111 to book an appointment or speak with your GP practice http://ow.ly/iH0l30kaX00 further information please click on this link Further information on Extended Hours Primary Care Hub
DNA's (appointments not attended)
During the month of December 157 patients - DNA'd Doctor and Nurse appointments, if you are able to attend your appointment please contact the surgery by telephone 02380252131 or use the cancel appointment tab on the website. Alternatively, if you are signed up for our text message reminder service, you can cancel your appointment using this.
West Hampshire Clinical Commissioning Group
The CCG is looking for help with a new service we are planning to support GPs when referring patients to hospital or community services, if you have been referred to one of these recently please complete our survey https://www.smartsurvey.co.uk/s/WHCCGRSS/
CCG will be holding an event entitled ‘Living and Ageing Well in Hampshire – how to have the time of your life’ on Thursday 20 September from 2pm at Kings Community Church in Hedge End. We will have information and advice from our healthcare colleagues, the voluntary sector and other organisations such as the fire service. We will also present our Annual Report. All are welcome.
Did you know that the Care Quality Commission sends out a monthly bulletin? In the bulletin some of the things they share are:
Resources for PPGs to use to have conversations with their practices.Information on how to get signed up to receive alerts about new reports for services you’re interested in . Details of consultations where your views can help shape how we monitor services.If you’d like to be added to the distribution list for the monthly bulletin you can fill in your details here: https://goo.gl/forms/7DExiytvoHKJVyKz1
Eastleigh Borough Council brings you Your Park
Your Park is a new physical activity programme for adults (16+ years) and families, delivered as part of Eastleigh Borough Council’s SportWorks initiative.
Running from 30 July to 26 August, the programme will offer a variety of low cost activities in the Borough’s parks and open spaces. Activities include Canoeing, Tai Chi, Cardio Tennis, Family Yoga, Pilates, Park Fit and even Jog with your Dog plus lots more.
Delivered by qualified and friendly instructors, all activities are suitable for beginners and those who are ‘inactive’ / doing very little exercise or physical activity.
Thanks to funding from Sport England, activities cost just £3 booking fee per person for adults and £5 booking fee for family sessions.
Bookings go live Tuesday 19 June 2018 at www.eastleigh.gov.uk/YourPark
Antibiotic resistance is one of the biggest threats facing us today.
Why it is relevant to you: without effective antibiotics many routine treatments will become increasingly dangerous. Setting broken bones, basic operations, even chemotherapy and animal health all rely on access to antibiotics that work.
What we want you to do: To slow resistance we need to cut the unnecessary use of antibiotics. We invite the public, students and educators, farmers, the veterinary and medical communities and professional organisations, to become Antibiotic Guardians.
Call to action: Choose one simple pledge about how you’ll make better use of antibiotics and help save these vital medicines from becoming obsolete.
We are supporting the Get Hampshire Walking campaign. We are spreading the word about the benefits of walking to help patients lead healthier and more active lives.
It is not difficult - a few extra steps, using the stairs and not the lift, getting off the bus a stop early will all help.
Walking can also help you get out more, meet new people and improve your social life.