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Noticeboard

IMPORTANT INFORMATION:-

FLU VACCINATION AVAILABLE FOR ALL OUR ELIGIBLE PATIENTS.

All eligible patients would have received a letter from the surgery about their flu appointment

The Dept of Health criteria for free NHS vaccinations are:

  • Over 65’s
  • Patients in the clinically at risk category:                                           
    • Chronic Respiratory Disease
    • Chronic Heart Disease
    • Chronic Kidney Disease
    • Chronic Liver Disease
    • Chronic Neurological Disease
    • Diabetes
    • Immunosuppressed
    • Asplenia or Dysfunction of the Spleen
    • Pregnant Women
    • Morbid Obesity (Class III )
    • Children aged 2 or 3 years of age (born between 01.09.2013-31.08.2015). Children in reception class and school years one, two, three and four will be offered their vaccination in school.

As the Dept of Health’s guidelines are always changing please contact the surgery to see if you are eligible for a flu vaccination this year.

If you have any queries regarding the flu vaccination please contact the surgery on 02380252131

 

BROWNHILL SURGERY

Sadly Brownhill Surgery will be closing on 30th November 2017.

Park and St Francis Surgery would like to reassure Brownhill Surgery patients that they will receive a letter from the Clinical Commissioning Group with the steps to follow. For further information patients can click on the web link below. All local practices will have capacity to register patients in due course, following the procedure outlined in the web link.

Please do not contact us for more information as everything you will require is available via the web link. We would like to assure Brownhill patients that we are working with the clinical Commissioning Group to ensure that the registration process is as smooth as possible.

 

FRIENDS AND FAMILY TEST

We are seeking patient feedback on recent experiences at the practice. If you have had contact with us recently and would like to complete a simple 2 question feedback form, you may do this in a number of ways.  Paper forms are available at the practice or for download on this site.  Alternatively you may  leave your feedback on www.leavemyfeedback.com/4694 quoting surve ID 4694.

 You can now view our latest PRG report on this website under the Patient Group Heading

Our CQC visit from November 2014 is available to read in the CQC Registration Link

PLEASE VISIT THE PPG PAGE FOR THEIR LATEST NEWSLETTER

Practice Policies (Inc. Complaints)

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Local Resolution      

You may wish to speak with the Practice Manager.  It is helpful if you are able to register your complaint as soon as possible following the event.

If you would prefer to make your complaint in writing, please make sure your correspondence contains your name and address together with telephone number if appropriate.  Include the details of your concern as comprehensively as possible and send the letter to the Practice Manager marked private and confidential.

Independent Review

If you feel that your complaint has not been dealt with satisfactorily or you wish to discuss your concerns with someone not connected to your care, please contact:

  • NHS Commissioning Board, PO Box 16738, REDDITCH, B97 9PT

        TEL;   0300 311 2233              EMAIL:      nhscommissioningboard@hscic.gov.uk

 

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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