Confidentiality & Medical Records
The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:
- To provide further medical treatment for you e.g. from district nurses and hospital services.
- To help you get other services e.g. from the social work department. This requires your consent.
- When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
Freedom of Information
Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.
Access & Subject Access Requests
You have the right to see what information we hold about you and to request a copy of this information. Any requests for copies of medical records will need to be in writing. We will provide this information free of charge however, we may in some limited and exceptional circumstances have to make an administrative charge for any extra copies of if the information requested is excessive, complex or repetitive.
We have one month to reply to you and give the information that you require. We would ask, therefore,. that any requests you make are in writing and it is made clear to us what and how much information you require.
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.
You may wish to speak with the Practice Manager. It is helpful if you are able to register your complaint as soon as possible following the event.
If you would prefer to make your complaint in writing, please make sure your correspondence contains your name and address together with telephone number if appropriate. Include the details of your concern as comprehensively as possible and send the letter to the Practice Manager marked private and confidential.
If you feel that your complaint has not been dealt with satisfactorily or you wish to discuss your concerns with someone not connected to your care, please contact:
- NHS Commissioning Board, PO Box 16738, REDDITCH, B97 9PT
TEL; 0300 311 2233 EMAIL: email@example.com
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.
Infection Control Policy
Infection Control Annual Statement